www.novosrd.com is committed to excellence and the full satisfaction of our customers.
www.novosrd.com proudly offers shipping services. Be assured we are doing everything in our
power to get your order to you as soon as possible. Please consider any holidays that might impact
delivery times. www.novosrd.com also offers same-day dispatch.
All orders for our products are processed and shipped out in 4-10 business days. Orders are not
shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders,
shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there
will be a significant delay in the shipment of your order, we will contact you via email.
3. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
4. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.
5. LOST/STOLEN PACKAGES
www.novosrd.com is not responsible for lost or stolen packages. If your tracking information states
that your package was delivered to your address and you have not received it, please report to the
6. OUT OF STOCK ITEM PROCESS
www.novosrd.com has the following options in the event there are items that are out of stock
www.novosrd.com Wait for all items to be in stock before dispatching.
7. IMPORT DUTY AND TAXES
When dealing with www.novosrd.com you have the following options when it comes to taxes as well
as import duties:You will be required to settle the requisite fees when the items are arriving in the